Friday, November 09, 2007

Claim...Claim...Claim...

This one might be a long story...he,he...if you have no times or bad mood, better don't read it lor...otherwise, you will feel boring or your temper will 'boil' like me as well....

Well, it all begin when my office hire new person on 1st Oct 2007 and give her a NICE title: Admin. Sales Assistant....nice right? Her job, of course, do all clerical job, include answering phone, Mainly after sales follow up - enter order, chasing payment, received payment, as well as ASSIST sales person...and her paid, wor...is a lot ler..otherwise, she won't resign from her previous job and accept this one (this is what she told us - mainly because of high paid!!) My boss think we need a assistant so we can concentrate our 99.9% times of getting SALES...$$$....SALES...$$$ and they all can get salary!!!

When I post this, I really really still feel hurt and mad being treated like this, some more by someone who should be helping/assist me!!

In the month of Oct, I travel quite heavily - Singapore, Melbourne, Perth, Singapore. So, on Tue, I submit my claims to her inform her that if possible, I want my claim cheque once I back from India trip. And, on Wed, yes, a day before Deepavali, she (I called her 'Z') walk to my table and throw all my claims on my table so rudely, and said, "Do it again. Not correct!" And, walk away...really...so rudely...I really got shocked and ask her back, 'You come back, what did I do wrong?' She returned and with sour face and sacratic tone, replies "See this claim, not proper arrange at all!!" I said "WHAT??" "Show me". And, she show to me where is 'my mistake - according to her lar'.....pointing that my hotel bill is not arrange accordingly to her way.

What is your comment? Imagine, I, after travel, have to fill in the claim form, submit my claim attached together with receipt, BUT, BUT, I already arrange my receipt nicely - following the date & time when I obtain it - so nicely till all she need to do is, just double check and approve it less than 5 mins. All these years, I put my hotel bill (you know, hotel bill is like A4 size), at the back of all the receipts. Reason: It is big and I scared she might not see small receipt at the back of the hotel bill if I put it. And, the hotel bill amount is written so clearly in my claim and can see so cleary the hotel bill as well.

That's her reason. My hotel bill is not proper arrange as I stated in my claim form and she CANNOT FIND it wor. So, she force me to re-arrange back my hotel bill to where I stated the hotel bill in my claim form. And, when I politely ask her to arrange for me since it is only involve hotel bill, you know what she talk back?

Z: Hey, you do it yourself. I cannot TOUCH your claim. It is your claim. You MUST re-do it yourself and submit it back to me (using a very harsh and sarcatis tone again). And left!

I really mad, and, I intercom her manager - 'L' about this issue. I said all the while, we do make maybe 1 or 2 mistake in arranging receipt. What is really a big issue here, till 1 single receipt, she force me to do it. How come as assistant, Z cannot be flexible. Nowadays, in this office, everyone need to be flexible mah....Know what this L replies me(she has been with this company for 7 years but really clueless of what she do)??

L: "All these while, you all (only 3 in my office that she need to assist) is too pampered by previous ex-admin staff. They all arrange for you again and didn't force you to do it. Only Z is a bit calculative so, she said, she cannot accept it wor. And, she said, you all must follow her way to do it."
Me: What???!!! Since when admin or assistant or whatsoever you call it can act so rudely??
L: I already sound her, but, she said must do her way, so, let her be lor
Me: ?? Like this also can meh? I explain nicely to her again about it is only 1 receipt 'wrongly' as she claim. Even if she re-arrange it, I can bet that it won't take her whole day. Most, will be another 2~3 mins. That's all.
L: She said no wor. 4 receipts and she cannot take it (This L mati mati believe what Z told her - cause they are one STUPID geng mah).
Me: No. Only 1 receipt! 4 claims - 4 hotel bills, so, meaning 1 claim - 1 mistake. Is it too much!!??
L: Ooo...like that huh? I thought 4 mistakes in one claim. That's too much..but, one?? mmm..
And, then,
L: I asked her why 1 mistake she complain, and she just keep quiet lor...and hang up
Then, she started accussed me....
L: You all, always complain my girl or ex girl, this and that....I really fed up liao..I will tell boss when he back, that I don't want to act as 'office manager' anymore (Recently, my boss promote her to become office manager after 7 years)......blah,blah..blah...I told him I cannot take this post, but, he said I can, blah,blah....
Me:It is really your choice, and none of my business at all....

Me, really furious, till I really be tahan, send email to my boss, put them in cc......and you know what L asked Z to do. Reply my email to my boss, giving her reason.

Z reason ( I just copy and paste here)

Dear Mr. GM,

Replying on Josephine complaint’s for the claim to you, not that I don’t want to help her in doing it! I am asking her to arrange it. Means could she arrange it by reference number, as you well know the claim form have it own columns. I also do claims for others, they do follow the claim form in order. Not that I am fussy or not but it make my work done fast and I can submit it in time. I also have to do others staff claims too. Hope I get the cooperation from her.
Besides doing claim I also have other work to do.

Thank you."

See, so 'geng' ler, her reply.......

I'm just wondering.......is she really assistant to us as my boss wish? Did she really perform her task as agree upon hiring her?? How could she be so rude to me?

My sis told me, her hubby never do claim. Just put all claims into envelope and pass to his assistant to arrange all the receipts and type into claim form and submit for approval...My sis said, that she really respect me and my colleagues - in spending time doing claims nicely and neatly...and she tease me somemore said......maybe, should hire her to replace that Z!!! So canggih one.....as assistant, can order her superior in doing thing in her way with high tone some more.....

What you all think? Am I being over sensitive? Or, am I being over demanding? Should I just re-arrange the receipt as she want and submit back?? I just want to know your opinion, or you might be in this position as assistant before, so, you can give me your point of view......

Eeeeeeiiii...really spoilt my day and my Deepavali holiday......

6 comments:

Health Freak Mommy said...

You are not being over sensitive. Z should not have snapped at you so rudely even if you had not arranged the receipts nicely. From your account, it seems to me that Z has very poor interpersonal skills.

In most organizations, it is the duty of the staff who submits the claims to paste or staple their receipts nicely on an A4 size paper. Most Accounts Dept wont have the time to help staff rearrange their receipts coz that's very time consuming.

If Z continues to hv such bad attitude, she will not be liked by most staff. If she continues to be rude, you and other staff can complain about her to her boss.

mybabybay said...

Sounds like she and you start off at the wrong key.

Don't play play with admin, they can be very mean. I remembered one of the manager had vegetarian food during his flights to US and he is not even vegetarian.

If you can, have a heart to heart talk with her to find out what is the real cause.

Mommy said...

clearly, Z should have displayed more professionalism in her work. i'm sure if she had done it in a more humble way, you would be able to accept it better, right? that's her first problem - not being able to work with people. she needs a lesson in communication and respect. people like her will face the same problem no matter where she goes. i'm on your side jo. i know you are not capable of troubling people to such extreme extent.
-pek imm

chanelwong said...

My previous company also we do our own claim..thanks goodness I don't have much claim..mostly medical bill...

Wen said...

ooh.. that i cannot tahan!! tell herto FOAD la!!! its only 1 mistake why must she be so rude and 'present' her bad attitude? if its 4 mistakes, then u gotta do it urself lor, but.. but...beh tahan
some more can replied to ur boss like that.

MamaJo said...

To all mommies: Thanks for your feedback. Anyway, when my boss read my email, immediate he call me from Asterdam giving me assurance that he will handle this matter and give warning to her......

Now, I just ignore her, and seem her like transparent...need talk, we talk. Otherwise, sorry, can't see her He,he..